17 July 2006 @ 10:38 am
Home Internet Down  
My home internet connection is down -- for the next week. Have I complained lately about Time Warner? They are lame ad infinitum. I'm hand-carrying the modem they provide to their service center this afternoon to trade it in for a new one. Less than a year than the last piece of garbage they provided died. I can purchase my own but I'm assured by the customer reps that it will add several days' downtime until TW "gets the modem in their system."

Hopefully, the new modem will solve the problem. When I complained about paying high prices and getting crapola service, they generously "offered" to credit me for the week it was down. Yeah, I don't think my extremely sarcastic, "How very thoughtful of you to not charge me for services you are not delivering," was the gratitude the poor phone droid expected.

So, DSL seems a lot more user friendly than the nightmares I recall from [livejournal.com profile] immlass's and [livejournal.com profile] mcroft's connection. I seem to recall promising myself that dial-up didn't seem like such a bad deal when listening to the DSL tales of woe. Guess I'll be visiting DSL Reports over my lunch time because I am just angry enough with TW to put up with the headache of a move.
 
 
Current Mood: angry
 
 
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[identity profile] tubin.livejournal.com on July 18th, 2006 04:38 am (UTC)
My experience with TW has been similar - except when I bitched to the person on the phone about our days without service, she didn't offer money back. So I asked for money back and she claimed there's this whole long process to request it (call x person to get y forms, to be filled out and approved by z department...)
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 18th, 2006 02:44 pm (UTC)
That person was lying, as I'm sure you knew. There's no way to spin it - it was a lie. One of our employees in California worked for the Houston RR folks and he has been giving me pointers on getting through the system, but you know what? I shouldn't need pointers. I was already unimpressed with the 3 separate attempts by TW to set up digital cable at our house and how none of the installers had the correct equipment despite two very pointed discussions with service reps about the problems.

This really is my straw. I have nothing positive to report in the last 2 years of my interactions with TW. I've had many occasions to interact with them, unfortunately, and it has been made crystal clear to me that my business is not important. For the nearly $2K a year we spend with them, I suspect that I can get better service elsewhere. I can almost certainly find a company where it isn't policy to lie to me.