17 July 2006 @ 10:38 am
Home Internet Down  
My home internet connection is down -- for the next week. Have I complained lately about Time Warner? They are lame ad infinitum. I'm hand-carrying the modem they provide to their service center this afternoon to trade it in for a new one. Less than a year than the last piece of garbage they provided died. I can purchase my own but I'm assured by the customer reps that it will add several days' downtime until TW "gets the modem in their system."

Hopefully, the new modem will solve the problem. When I complained about paying high prices and getting crapola service, they generously "offered" to credit me for the week it was down. Yeah, I don't think my extremely sarcastic, "How very thoughtful of you to not charge me for services you are not delivering," was the gratitude the poor phone droid expected.

So, DSL seems a lot more user friendly than the nightmares I recall from [livejournal.com profile] immlass's and [livejournal.com profile] mcroft's connection. I seem to recall promising myself that dial-up didn't seem like such a bad deal when listening to the DSL tales of woe. Guess I'll be visiting DSL Reports over my lunch time because I am just angry enough with TW to put up with the headache of a move.
 
 
Current Mood: angry
 
 
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[identity profile] mcroft.livejournal.com on July 17th, 2006 04:04 pm (UTC)
We were very happy with speakeasy.
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 17th, 2006 05:38 pm (UTC)
Thank you! Recommendations are most helpful.
Mish[identity profile] hsapiens.livejournal.com on July 18th, 2006 04:28 pm (UTC)
I'm planning to call Speakeasy today and discuss packages.

One thing I've run across but not yet researched thoroughly is FIOS. I see that Verizon offers it - maybe in Houston, I haven't finished researching - but I think this is the company you and [livejournal.com profile] immlass had such difficulty with, no? I'd rather avoid that experience.
[identity profile] mcroft.livejournal.com on July 18th, 2006 04:32 pm (UTC)
Verizon's fiber option is called FIOS. We're currently with Verizon, because they've managed to limit choice in our neighborhood to only Verizon.

That said, you may have better luck than we did, because we wanted business service. FIOS is residential.
Mish[identity profile] hsapiens.livejournal.com on July 18th, 2006 06:34 pm (UTC)
I have a call in to Speakeasy. Verizon, alas, does not offer service in Houston. I don't see any other fiber options for the home at dslreports.com, which is a shame. The price and speeds are unmatchable by anyone.
Mish: Starbuck - squee![identity profile] hsapiens.livejournal.com on July 18th, 2006 08:35 pm (UTC)
Yay! I'm now a Speak Easy customer. :) Sometime next week, I should have the fun of firing Time Warner.
(Anonymous) on July 17th, 2006 04:33 pm (UTC)
*hugs*

Hope things get up and running for you soon. IM/Email me when you do get things back up. I have something that I think you might be VERY interested in.

*bounce*
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 17th, 2006 05:41 pm (UTC)
Hmmm...I hope that you see this because, erm, I'm not certain who this is! I have connectivity while at the office, though obviously not all of my time is my own. Feel free to e-mail me at any time. Honestly. :)
[identity profile] telepresence.livejournal.com on July 17th, 2006 04:37 pm (UTC)
Wait...why will your connection be down for a week if you're getting the new modem today?
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 17th, 2006 06:04 pm (UTC)
Good question
I wasn't very clear was I? Guess the mood should have been, "rant-y."

The cable line repairer won't be to our house until Saturday. There were vague mutterings about poor line quality from the tech person in addition to pronouncements of modem failure and she mentioned that we probably need new cable. Prior to the Silence of the Computer, I noticed no problems or slow downs so I'm hopeful that trading in the equipment will restore us to where we were. Because I am so, so internet addicted. I felt as if I'd been placed in an isolation booth on Sunday. *shudders*
[identity profile] telepresence.livejournal.com on July 17th, 2006 06:16 pm (UTC)
Re: Good question
I bet 5 bucks the modem swapout fixes you up!
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 17th, 2006 06:31 pm (UTC)
Re: Good question
From your keyboard to the Internet Gods' ears!
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 18th, 2006 02:53 pm (UTC)
Re: Good question
I wish I'd taken that bet; at least I'd be $5 richer. Drat it all.
[identity profile] telepresence.livejournal.com on July 18th, 2006 09:47 pm (UTC)
Re: Good question
Ugh, I'm sorry.
[identity profile] triciabyrne1978.livejournal.com on July 17th, 2006 10:05 pm (UTC)
*hugs*
Let me know when you get everything fixed and hooked up. I think I might have something that you would be interested in.
Mish: Starbuck - squee![identity profile] hsapiens.livejournal.com on July 18th, 2006 02:32 pm (UTC)
Re: *hugs*
*perks* Oh, I bet you do! I shall return. With or without Roadrunner.
[identity profile] triciabyrne1978.livejournal.com on July 18th, 2006 04:02 pm (UTC)
Re: *hugs*
Heehee!

Well, somehow I think we're not thinking of the same thing... so I might have a few things for you then.
Mish: Jack - HUH?[identity profile] hsapiens.livejournal.com on July 18th, 2006 05:42 pm (UTC)
Re: *hugs*
?? Now I'm dying to know what all this is! I figured it was likely yummy pics o' Jamie and embarrassing pics o' blonde women (hopefully wearing their panties) nad general con silliness.

OH! I just remembered that I wanted to make animation of the chorus line outside - er, TGI Friday's? - in NJ last year. I now know how to do this. Fear me. Fear me for my limited Photoshop skillz. Bwahahahaha!
[identity profile] triciabyrne1978.livejournal.com on July 18th, 2006 06:41 pm (UTC)
Re: *hugs*
Oh, brother!

And I do have pics. though not of blondes in panties... of blondes jumping up into my arms and wrapping her legs around me...

No, this is something more of an episodic nature... a little something involving a little someone named Gale that you sent me a VERY hot picture of.
Mish: Gale's Eyes[identity profile] hsapiens.livejournal.com on July 18th, 2006 07:45 pm (UTC)
Re: *hugs*
*stares at icons, trying to pick out the best Gale one* Oh? *perks* THAT would make me very, very happy. And in such a better modd than I've been the last couple of days. *nods*
[identity profile] triciabyrne1978.livejournal.com on July 18th, 2006 07:54 pm (UTC)
Re: *hugs*
See, I seem to have 'happened' on a premiere of a certain something. Something that to the best of my knowledge hasn't aired yet.

*whistles*

He's awfully yummy in it.
Mish: gale torso from: www.impisheyes.com/qaf.[identity profile] hsapiens.livejournal.com on July 18th, 2006 08:12 pm (UTC)
Re: *hugs*
*whimper* Have I mentioned how much I HATE Time Warner at this very moment?
[identity profile] triciabyrne1978.livejournal.com on July 18th, 2006 10:15 pm (UTC)
Re: *hugs*
AW!

And um... yeah... you might have.

[identity profile] tubin.livejournal.com on July 18th, 2006 04:38 am (UTC)
My experience with TW has been similar - except when I bitched to the person on the phone about our days without service, she didn't offer money back. So I asked for money back and she claimed there's this whole long process to request it (call x person to get y forms, to be filled out and approved by z department...)
Mish: Jack -- ARGH!!!![identity profile] hsapiens.livejournal.com on July 18th, 2006 02:44 pm (UTC)
That person was lying, as I'm sure you knew. There's no way to spin it - it was a lie. One of our employees in California worked for the Houston RR folks and he has been giving me pointers on getting through the system, but you know what? I shouldn't need pointers. I was already unimpressed with the 3 separate attempts by TW to set up digital cable at our house and how none of the installers had the correct equipment despite two very pointed discussions with service reps about the problems.

This really is my straw. I have nothing positive to report in the last 2 years of my interactions with TW. I've had many occasions to interact with them, unfortunately, and it has been made crystal clear to me that my business is not important. For the nearly $2K a year we spend with them, I suspect that I can get better service elsewhere. I can almost certainly find a company where it isn't policy to lie to me.